Only orders that arrive damaged or not as advertised can be returned. If you did buy something that you don't want, you need to contact us before the item is shipped. Once an order has been shipped, refunds won't be applicable unless the item is damaged.
Did you receive a faulty unit, or the wrong product?
Please contact our Customer Support team ( Contact us page) to start the return process. Please include the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Processing returns may take up to 14 business days. We will email you to confirm once your return has been processed.
For those items, the customer can choose between a money refund or to get a new product that we'll ship again to the desired location.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.